The Accessible Airport Award in association with the European Disability Forum will return again this year. The Accessible Airport Award in association with the European Disability Forum will return again this year. Please subscribe to stay updated about the next ACI event. This year’s HR Excellence Award went to Malta International Airport. Major Milestones. From lifetime achievement to categories recognizing outstanding work in a particular discipline, our awards honor excellence at all levels of airport operations. I have really enjoyed the event. Established in 1997, the annual Airports Council International Environmental Achievement Awards recognize airports that strive to protect and preserve the environment through their programs, initiatives and projects. “Winning an Airports Council International award is one of the greatest accomplishments an airport can achieve,” said Wayne County Airport Authority CEO Chad Newton. Hyderabad: The GMR Hyderabad International Airport has been presented with the trophies of the Airports Council International (ACI), Airport Service Quality (ASQ) departures awards for being the ‘Best Airport by Size and Region’ and its first ever ‘Best Environment and Ambience by Size’ award recently. They also include the Eco-Innovation Award, the Accessible Airport Award, the Digital Transformation Award, the HR Excellence Award and the World Business Partners … This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ). I have really enjoyed this year’s ACI EUROPE Annual Congress. Elena Mayoral Corcuera, Airport Director, Adolfo Suárez Madrid Barajas Airport. The Airports Council International is a group that represents airports around the world and "pursues airports interests in discussions with international organisations" and "defends airports positions and develops standards … The ACI EUROPE Best Airport Awards are presented to airports for excellence and achievement across a whole range of disciplines including: The 10th ACI EUROPE Eco-Innovation Awards, in association with Airport Carbon Accreditation, will be presented to the airport that has demonstrated outstanding environmental performance and an innovative approach to environmental management. Airport Management Professional Accreditation Programme (AMPAP) 6 Courses - within 3 years This is an executive development programme for airport executives worldwide. It has been a very good conference, with interesting sessions. San Francisco International […] Economic Development Association We are here to make new contacts and it has been really good. In 2020, 140 awards were won by 84 airports, which is claimed to be the largest ever number of recipients. Airports Council International (ACI) World announces the airport winners of the prestigious 2017 Airport Service Quality (ASQ) Awards. The Digital Transformation Award, an initiative of the SESAR Joint Undertaking in collaboration with ACI EUROPE, will recognise a European airport that has embraced digitalisation, adopting innovative technologies and procedures to improve the safety, capacity, efficiency and environmental footprint of its airside operations. Airport Operators Council International (AOCI) and International Civil Airports Association (ICAA) merged to form Airports Council International (ACI), headquartered in Geneva and comprising of six regional offices (Africa, Asia, Europe, Latin America and Caribbean, North America, and Pacific) The conference sessions I attended were very interesting, and the networking and social aspects have been very good. advanced parking solution, queue measurement system) along with its investments in safety and staff recognition schemes. This award is the perfect opportunity to showcase your airport’s good practice examples and get recognition for the work that has already been done, while encouraging other airports to do the same. It has been a good event and very busy. The presentation by Brussels Airport CEO Arnaud Feist was absolutely fantastic. 2017 - Airports Council International (ACI) - Annual Awards Best Airport by Region First place: King Shaka International Airport; Third place: Cape Town International Airport Bram Fischer International Airport achieved first place by Region in the under 2 million passengers category, as well as most improved airport; Safety Awards. The conference has effectively condensed the macro trends of the industry, which is very valuable. The award entries will be assessed by a panel of expert judges and key institutional stakeholders. The Peggy G. Hereford Award, given to the airport that receives the most first-place awards and honorable mentions, honors creativity, effectiveness in reaching audiences with a message, and the overall scope of an airport’s effort in marketing and public relations. This is the second time Cork Airport has won this award, having previously achieved it in 2017. ASQ awards and accreditation represent the highest customer experience accolade. It is my first time attending the ACI EUROPE Annual Congress. Second time since 2017 Billy Bishop Airport Has Won Prestigious Environmental Achievement Award TORONTO, April 8, 2019 /CNW/ – Billy Bishop Toronto City Airport has won the Airports Council International (ACI-NA) Environmental Achievement Award for Best Innovative Project for the airport’s successful implementation of the three-year Airfield Rehabilitation Program. Felicia Constandopoulos, Deputy Head of Marketing & Sales, Concretum, 30th ACI EUROPE Annual Assembly & Congress (Virtual Event), The annual meeting for air transport senior level executives and industry leaders, Limak Kosovo Prishtina International Airport Adem Jashari, Associate Managing Director Infrastructure Finance. Let us know have you feel about the list, and whether or not you agree! Established by the ACI-NA Environmental Affairs Committee, the annual Environmental Achievement Awards acknowledge the achievements and dedication of ACI-NA members by promoting awareness more broadly within the airport community, the general public and regulators of the many innovative efforts taking place at airports. The winner of the ‘5-10 million passenger’ category was Malta International Airport. Thursday, December 17 from 2:00 PM – 3:30 PM EST . The awards recognise airports that deliver the best customer experience, and are based on passenger surveys. Best airport by region – Africa category: Second place: King Shaka International Airport Best Airport Website, North America: Airports Council International – North America Lynden Pindling International Airport Marketing Award: B.C. Haldun Firat Köktürk, Board Member and CEO, Limak Kosovo Prishtina International Airport Adem Jashari. The 15th Annual ACI EUROPE Best Airport Awards were announced last night during the Gala Dinner of the 29th ACI EUROPE General Assembly, Congress & Exhibition, hosted by Hermes Airports¹. The airport was honoured for its comprehensive employee-centric approach based on promoting information sharing, providing a safe working environment and ensuring employee wellbeing (physical and mental). The ACI EUROPE Awards recognise excellence and achievement across a whole range of disciplines including the Best Airport Awards (in size category), the HR Excellence Award, the Eco-Innovation Award and the Accessible Airport Award in association with the European Disability Forum. On December 17th, the Airports Council International announced the winnners of the MarComCX (Marketing, Communitions, and Customer Experience) awards. The ACI EUROPE Awards ² recognise excellence and outstanding achievement across a whole range of activities. Sixteen airports are first-time winners this year in the annual Airport Service Quality Awards from Airports Council International. ADVERTISING . They cover 5 traffic categories of airport, including the brand-new ‘over 40 million passenger’ category. ", Radio Advertising- Norman Y. Mineta San Jose International Airport (KSJC), Promotional Items- Seattle-Tacoma International Airport (KSEA), Print Communications- San Francisco International Airport (KSFO), Partnering With Concessionaires/Service Providers- San Francisco International Airport (KSFO), Partnering With Carriers- Calgary International Airport (CYYC), Newsletters- Albuquerque International Sunport (KABQ), Digital Advertising- Tampa International Airport (KTPA), Customer Experience Technology Innovation- Chicago Department of Aviation (KORD/KMDW), Video and Film Production- Vancouver International Airport (CYVR), Community Education and Outreach- Lester B. Pearson Toronto International Airport (CYYZ), Special Events- Indianopolis International Airport (KIND), Brand Identity- City of Colorado Springs Municipal Airport (KCOS), Social Media Campaigns- Edmonton International Airport (CYEG), Best in Airport Partnerships- JetStream Music Festival/Austin-Bergstom International Airport (KAUS), Responsive Communications- Pittsburgh International Airport (KPIT), Annual Reports- Edmonton International Airport (CYEG), Overall Public Relations Programs (Small Airports)- Wilmington International Airport (KILM), Overall Public Relations Programs (Medium Airports)- Louis Armstrong New Orleans International Airport (KMSY), Overall Public Relations Programs (Large Airports)- Los Angeles International Airport (KLAX), Overall Marketing Programs (Small Airports)- Lehigh Valley International Airport (KABE), Overall Marketing Programs (Medium Airports)- Milwaukee Mitchell International Airport (KMKE), Overall Marketing Programs (Large Airports)- Los Angeles International Airport (KLAX), Overall Customer Experience Programs (Small Airports)- El Paso International Airport (KELP), Overall Customer Experience Programs (Medium Airports)- Winnipeg James Armstrong Richardson International Airport (CYWG), Overall Customer Experience Programs (Large Airports)- San Francisco International Airport (KSFO). Winners will be announced during the Best Airport Awards Ceremony, which will take place virtually, as part of the ACI EUROPE Annual Assembly & Congress VIRTUAL Event. In 2019, the airport won Best Innovative Project for the successful completion of its three-year Airfield Rehabilitation Program, which modernized the airfield with sustainable infrastructure that reduced energy usage by 75 per cent. Airport Service Quality awards recognize airports that put customers first Meeting changing customer need and expectation is more important than ever Montreal, 28 October 2020 – Airports Council International (ACI) World and strategic partner Amadeus have today celebrated this year’s Airports Service Quality award winners which represent the world’s best airports for customer … The 2019 Airports Council International (ACI-NA) Environmental Achievement Awards were held last week at the Airports@Work Conference in Salt Lake City, Utah. Along with the World Airport Awards by Skytrax, it is considered one of the most prestigious accolades in the industry. Montreal, 6 March 2019 – Airports Council International (ACI) World has today revealed the winners of its world-renowned Airport Service Quality Awards which recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers. Virtual ACI EUROPE Annual Assembly & Congress 2020 has now finished. On December 17th, the Airports Council International announced the winnners of the MarComCX (Marketing, Communitions, and Customer Experience) awards. WASHINGTON – Airports Council International-North America (ACI-NA) announced the recipients of the 2020 Excellence in Airport Marketing, Communications and Customer Experience Awards today during a virtual ceremony. Along with Torino and Cork airports AIA has been shortlisted in the Best Airport Award under 5 million passengers category at the ACI Europe Awards. KSFO was also awarded the Peggy G. Hereford for Excellence in Marketing  and Communications, which is considered the highest honor an airport can receive for Marketing and Communications. Montreal, 6 March 2019 – Airports Council International (ACI) World has today revealed the winners of its world-renowned Airport Service Quality Awards which recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers. The objective of this annual award is to give exposure to excellence that will help the airport community better assess and implement the new procedures and skills needed to develop the industry’s workforce, looking at the various challenges facing HR Directors and airport leaders, such as mobility, succession planning, training, wellbeing and digitalization. The awards recognise airports that deliver the best customer experience, and are based on passenger surveys. Established in 1997, the annual Airports Council International Environmental Achievement Awards recognize airports that strive to protect and preserve the environment through their programs, initiatives and projects. In addition, we are launching a brand new awards category - the Digital Transformation Award, an initiative of SESAR Joint Undertaking, in collaboration with ACI EUROPE. United Flight Diverted due to COVID-19 Medical Emergency, The Airport Council International MarComCX Award Winners, Heathrow Receives Approval to Build Third Runway. Each year, MSP earned the highest score among North American airports serving 25 million to … Airport Council International (ACI) World is a non-profit organization representing the world's airports. This list of Airport Service Quality Award winners is a representation of the world's airports, … Airports Council International (ACI) has named the winners of the 2019 Airport Service Quality (ASQ) Awards. The judges valued the improvement of the airport facilities and use of innovative technologies (e.g. The ACI EUROPE Leadership and Human Resources Forum, established in 2013, wishes to recognise a HR department who have demonstrated excellent leadership and human resources management among the ACI EUROPE Regular Members. ACI Asia-Pacific, one of the five regions of the Airports Council International (ACI) and incorporated in Canada, is based in Hong Kong and represents 117 members operating 604 airports in 49 countries/ territories in Asia-Pacific and the Middle-East. Airports Council Presents Seattle’s Lance Lyttle with 2020 Excellence in Visionary Leadership Award WASHINGTON – Airports Council International-North America (ACI-NA) today announced Lance Lyttle, Managing Director at Seattle-Tacoma International Airport (SEA), as the recipient of the Excellence in Visionary Leadership Award for 2020. Jordi Floreta, VP and Commercial Director, ADELTE. ACI-NA annually awards up to five awards recognizing outstanding … These awards represent the highest possible accolades for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improving the passenger experience. Established in 1997, the annual Airports Council International Environmental Achievement Awards recognize airports that strive to protect and preserve the environment through their programs, initiatives and projects. Airports Council International (ACI) World has revealed the winners of its Airport Service Quality (ASQ) Awards. IAP candidates must successfully complete 4 mandatory courses and 2 electives within a 3-year time frame. Its six-course curriculum covers all functional areas of the airport business and promotes adherence to the highest professional standards. If you continue to use this site we will assume that you are happy with it. The awards are given to the airports that offer the best customer experience according to the opinions of their own passengers. ACI Europe counts over 500 airports in 45 European countries among its membership and this year’s competition saw a high level of entries in the … To learn more about AMPAP, click here. We are very happy with how the event has gone for us. INTERNATIONAL. Welcome to Airports Council International Europe. Aberdeen International Airport is in the running to be crowned one of Europe’s best airports. The 2019 Airports Council International (ACI-NA) Environmental Achievement Awards were held last week at the Airports@Work Conference in Salt Lake City, Utah. The annual Airport Service Quality (ASQ) Awards recognize and reward the best airports in the world according to ACI’s ASQ Departure Survey and the ASQ Arrivals Survey.These awards represent the highest possible accolades for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improving the passenger experience. Past Winners: 2017 Airports Council International (ACI) World is pleased to announce the recipients of its annual Airport Service Quality (ASQ) Awards for 2017. Aberdeen International Airport shortlisted in prestigious Airports Council International (ACI) annual awards. The Airports Council International - North America (ACI-NA) represents local, regional and state governing bodies that own and operate commercial airports in the United States and Canada. Bali, 4 September 2019 – Airports Council International (ACI) World today celebrated the commitment of airports to customer experience excellence at its annual Airport Service Quality (ASQ) Awards ceremony and gala.. I have been impressed by the level of interaction and the opportunities for discussion and consideration of the most important issues affecting our industry. The ACI EUROPE Awards ² recognise excellence and outstanding achievement across a whole range of activities. The conference sessions have all been very different and interesting. Along with Torino and Cork airports AIA has been shortlisted in the Best Airport Award under 5 million passengers category at the ACI Europe Awards. This is the third time that Billy Bishop Airport has won an Airports Council International (ACI-NA) Environmental Achievement Award. Airports Council International announces winners of the ACI Africa Safety Awards 2017. The Awards² cover 4 traffic categories of airport and aim to recognise overarching achievement in core activities such as customer service, facilities, retail, security, community relations … 2015 - Airports Council International (ACI) – Annual Awards. Global airport trade association Airports Council International (ACI) has announced the recipients of the 2015 Airport Service Quality (ASQ) Awards. Recognising that the HR management is increasingly involved in the strategic development of an airport, and contributes to the social and economic fabric of the airport community. ACI-NA has a rich history of recognizing best practices and individuals through its ten awards programs. Dr Mathias Gantenbein, Managing Director, Bern Airport. The award follows MSP receiving the same recognition in 2016 and 2017. “It is a true honor for Detroit Metropolitan Airport to be named one of the Best Airports in North America within its size category in the 2018 Airport Service Quality Survey. It is my first time attending the ACI EUROPE Annual Congress and it has been a very positive experience. Subscribe here. Airports Council International (ACI) this week named Minneapolis-St. Paul International Airport (MSP) the Best Airport in North America in its size category in 2018, along with Detroit Metropolitan Wayne County Airport. The first award, recognising airports in the ‘under 5 million passenger’ category, went to Cork Airport. As the only global trade association of world’s airports, ACI . This year, we homed in on four key topics within the airport industry, and added our very first Readers’ Choice award. In announcing the awards, ACI said the unprecedented number of newcomers to the winners’ category is a sign of the increasingly competitive airport … Scroll down. Scroll down. It has been good to learn about current issues in our industry, including the aims of airport investors and the latest projects. Airports Council International (ACI) has named the winners of the 2019 Airport Service Quality (ASQ) Awards. The presentation from the Brussels Airport CEO was very personal and showed how critical leadership is. Upington International Airport boasts another top position in its category. Airports Council Recognizes Winners of the Excellence in Airport Marketing, Communications and Customer Experience Awards Airports Council International-North America (ACI-NA) Dec 18th, 2020 Airports Council International-North America (ACI-NA) represents local, regional, and state governing bodies that own and operate commercial airports in the United States and Canada. Reuters.com brings you the latest news from around the world, covering breaking news in markets, business, politics, entertainment, technology, video and pictures. The Accessible Airport Award. The ACI EUROPE Annual Congress is a well-respected event and is very good for us. I have found the event very busy, and have enjoyed the networking opportunities, including the fabulous Welcome Reception and Gala Dinner. The ASQ Awards are presented to airports whose customers have rated them the highest over the course of the year, based on their demonstrated commitment […] We use cookies to ensure that we give you the best experience on our website. In 2020, 140 awards were won by 84 airports, which is claimed to be the largest ever number of recipients. On critical industry issues - liberalisation, ownership, capacity planning, regulatory restrictions, and environmental action - ACI defends airports views and strengthens their ability to shape the future of our industry, backing up individual airport actions" and "offers its members numerous training opportunities, a customer service benchmarking programme, detailed industry statistical analyses and practical publications. You’re invited to join the celebration as we recognize the winners of the 2020 ACI-NA Excellence in Airport Marketing, Communications, and Customer Experience Awards during a virtual ceremony on December 17. Airports Council Recognizes Winners of the Excellence in Airport Marketing, Communications and Customer Experience Awards Airports Council International-North America (ACI-NA) Dec 18th, 2020 Airports Council International (ACI) World has revealed the winners of its Airport Service Quality (ASQ) Awards. The annual Airport Service Quality (ASQ) Awards recognize and reward the best airports in the world according to ACI’s ASQ Departure Survey and the ASQ Arrivals Survey. The ACI gives out the Airport Service Quality Awards (ASQ), based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. From lifetime achievement to categories recognizing outstanding work in a particular discipline, our awards honor excellence at all levels of airport operations. The Airports Council International is a group that represents airports around the world and "pursues airports interests in discussions with international organisations" and "defends airports positions and develops standards and recommended practices in the areas of safety, security and environment initiatives.... advances and protects airport interests in important policy changes on airport charges and regulation, strengthening the hand of airports in dealing with airlines." Hyderabad: The GMR Hyderabad International Airport has been presented with the trophies of the Airports Council International (ACI), Airport Service Quality (ASQ) departures awards for being the ‘Best Airport by Size and Region’ and its first ever ‘Best Environment and Ambience by Size’ award recently. Welcome to Airports Council International Europe. The ACI EUROPE Awards recognise excellence and achievement across a whole range of disciplines including the Best Airport Awards (in size category), the HR Excellence Award, the Eco-Innovation Award and the Accessible Airport Award in association with the European Disability Forum. The awards were based on the ACI ASQ survey, which records passengers' immediate appraisal from check-in through to departure at more than 300 airports worldwide. The awards are given to the airports that offer the best customer experience according to the opinions of their own passengers. As an exhibitor, we have found the size of the exhibition to be perfect. Airports of different sizes and in different regions around the globe are celebrating after Airports Council International (ACI) World announced the winners of their 2016 Airport Service Quality (ASQ) Awards. In announcing the awards, ACI said the unprecedented number of newcomers to the winners’ category is a sign of the increasingly competitive airport industry where service is key. WASHINGTON — Airports Council International – North America (ACI-NA) today announced Karen Ellis, Chief Customer Experience Officer for the San Antonio Airport System, as the 2020 recipient of the Ted Bushelman Legacy Award for Creativity and Excellence. Any that did win shouldn't have? MIAMI – At the 29th Airport Council International Europe Annual Assembly, Cork Airport was named Europe’s Best Airport under the 5 million customers rank. They cover 5 traffic categories of airport, including the brand-new ‘over 40 million passenger’ category. George Best Belfast City Airport has been awarded an airport health accreditation certificate by the Airports Council International (ACI) for its … Are there any airports the shoud've won but didn't? Luke Bugeja, Asset Director, Ontario Airports Investments. I feel the right issues are being addressed in the conference sessions. The 29th ACI EUROPE Annual Assembly & Congress, hosted by Hermes Airports, took place in Limassol on 25-27 June 2019... Read the full report, 28th ACI EUROPE/World General Assembly, Congress & Exhibition, Brussels, 18-20 June 2018... Read the full report, 27th ACI EUROPE General Assembly, Congress & Exhibition, Paris, 12-14 June... Read the full report. ACI-NA has a rich history of recognizing best practices and individuals through its ten awards programs. Have you had any experiences at these airports that backup the winners? Airports Company South Africa's airports have won four Airports Council International (ACI) Awards. Sixteen airports are first-time winners this year in the annual Airport Service Quality Awards from Airports Council International. On December 17th, the Airports Council International announced the winnners of the MarComCX (Marketing, Communitions, and Customer Experience) awards. here has been a useful mixture of panel discussions and presentations, and a good level of interaction with the audience. The airport secured the Award for its work on the creation of a contactless and safe passenger experience with the extensive use of partition walls and auto alerts to a dedicated Airport Care Team when passengers are not socially distancing. Year. Passengers vote Toronto Pearson #1 for Customer Experience as recognized by Airports Council International's Airport Service Quality Awards . More than 47.8 million passengers used Hong Kong International Airport (HKIA) in 2007 and over 3.74 million tonnes of cargo passed through the airport. Repeat winners included Indianapolis, Beijing Capital, Singapore Changi, Toronto Pearson, Rome Fiumicino, Mumbai Chhatrapati Shivaji, Delhi Indira Gandhi, Shanghai Pudong … The awards ceremony was held during the Gala dinner of the second annual ACI Customer … I liked the format of the panel sessions, which encouraged good, open debate. 1991. With regional offices around the world, learn more here. Port Louis, 17 October 2017 – Airports Council International announced the winners of the ACI (Airports Council International) Africa Safety Awards at the 27th ACI Africa World Annual General Assembly which took place at the Swami Vivekananda International Convention Centre (SVICC) in Mauritius. The ACI EUROPE HR Excellence Award was created in 2017. The 16 th ACI EUROPE Awards 2020. Meet our 2020 Annual Conference Keynote Airports Council International – North America (ACI-NA) this week revealed that Scott Pelley, the award-winning 60 Minutes correspondent and former CBS Evening News anchor […] Members of Congress Announce Framework for Infrastructure Bill That Includes a PFC Increase. Airports Council International – North America (ACI-NA) on Aug. 18, recognized the winners of the 2020 ACI-NA Environmental Achievement Awards. The judges underlined the airport’s special focus on staff feedback and staff training, including a dedicated … International Airport Review once again chose to recognise and highlight industry progression, with awards focused on celebrating excellence within airport operations. 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